HELPDESK TOOLS





CAUTION :

Remote Computer Access

By using the Remote Access function of your software, you are allowing the ISAGRI/SIGA Customer Care Service technician to remotely access your computer in order to analyse software data and files in order to correct errors generated by the program, or for the express purpose of providing online software training. The remote access session may consist in changes to files and folders on your computer pertaining to the software or for online training purposes. This function is subject to the General Terms of Use and directly conditional to your subscription to the Annual Customer Care Service. This function ensures direct communication between the Client’s computer and the Customer Care Service technician. A reliable high-speed internet connection is recommended.

When to use it ?
The Customer Care Service technician accesses the client’s computer directly, with the client’s express consent, either for software support or for online training. For support purposes, the technician will unilaterally decide whether or not this form of support is required. This form of support will depend on the nature and complexity of the problem encountered.

Recommendations - Liability
The client expressly consents to and authorises the ISAGRI/SIGA Customer Care Service technician to remotely access his/her computer in order analyse software data and files in order to correct errors generated by the program, or for the express purpose of providing online software training. The client must be present during the remote access session in order to follow all changes made to his/her computer by the technician.

ISAGRI/SIGA cannot be held liable for any dysfunction of the client’s computer following any changes made to the computer by the Customer Care Service technician. In accordance with the General Terms of Use, the client remains solely responsible for his/her computer output.

ISAGRI/SIGA recommends that the client make a complete data backup before engaging in a remote computer access session, whether for support or training. ISAGRI/SIGA cannot under any circumstances be held liable for the loss or alteration of his/her data or for other software installed on the computer. It remains the client’s responsibility to have any and all original software installation disks and license authorisations. The Customer Care Service is not liable for the use of any software without a valid and current usage license.

ISAGRI/SIGA cannot be held liable for any direct or indirect damages related to the loss of data or for any other damages.

ISAGRI/SIGA is committed to respect the confidentiality of any information and data to which the technician will have access during the remote access session.